How do I get google to fix a bug they just introduced in Workspace?

[cndg]

Myself and many other developers woke last week to discover that a change google has made in the gmail compose interface has broken all our workspace add-ins.

Me and many other have posted in assorted forums, but there's no evidence anyone at google is aware of this bug, ( none of our posts are getting replies, and the workspace uptime page still (wrongly!) says everything is fine. )

How do we contact someone responsible for the gmail workspace JavaScript code, to let them know they broke our stuff?  (it's only broken on desktop - still works OK on Android mail clients etc).

The bug is that when our add-in supports a "compose mode" option, clicking our add-in button now suddenly does not work (our button visually "depresses", but our add-in dialogue UI does not pop up).

It's worth noting that this problem appears semi intermittent (it never works on new logins, *except* when a machine has been used the week before last, in which case it still always works on those).  I've compares the JavaScript between the working and broken gmail clients; the broken ones are different (newer).

[icrew · Accepted solution]

It's indeed very hard to get Google's attention for this sort of thing. Four ways that might help:

1) Submit feedback via the "Send feedback to Google" link in Gmail itself. I have it on good authority that those feedback links get reasonably directly to the teams that run each product. They'll read it, but you'll never get any reply to feedback sent that way.

2) Open a bug on https://issuetracker.google.com/

3) Submit a ticket to workspace support and/or developer support: https://developers.google.com/workspace/support

4) Ask your Workspace reseller or Google CSM to help escalate the issue. (Usually after submitting a ticket.)

Hope that helps, at least a little,

Ian

[cndg]

Took about a week, but yes - this worked.  They fixed the bug they introduced.