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Hi,
My organization started to use Google workspace in 2020.
We transferred our domain and service to a google workspace reseller in Nov 2021, and cancel the plan with Google in Dec 2021. We are charged for a large cancellation fee in Jan 2022. The payment request was declined by the bank.
My question is:
We are still using Google workspace for our domain which has been used since 2020. Now we are getting the service through the reseller, just not with Google directly. When I was still able to create a case in customer care portal, the support person admitted that we should be able to claim a credit from the billing team. The person also said she would transfer my case to the billing team. However, I never received an update in the portal after that. And I could not create a new case in the portal any more.
The payment request was declined by the bank, so we don't have any loss right now. But I want to get a confirmation from the billing team that we don't need to pay for this amount. I can just close the card and the account, but I don't want to receive a letter from collection agency later.
The only phone number available online is +1-855-720-6978. It is for sales team. It also has an option for technical support, but it continually asks for a PIN generated within the past hour. I don't have it.....
I also submitted the online inquiry form at https://workspace.google.com/contact-form/. No one contacted me back.
Any related information will be helpful. Thanks!
