How to restore suspended workspace subscription for non-payment due to expired credit card

[Over_SpA]

Good morning, everyone,
We as a company don´t use the workspace often, but within our Google Drive, we hold valuable data. Unfortunately, 3 months ago the card associated with the account expired, and thus attempts to pay for the account failed. To date, we have updated the associated card (and have already been charged the subscription fee) and have added a credit to the profile to cover arrears. To date, all services are still disabled and we cannot subscribe to new ones. I have tried every way to contact support but to no avail. What can I do? Should I simply wait? Is there any way to speed up this process?

[Jan-Carlos]

Hello!

Check if the licenses are assigned to the users:
Go to Subscriptions:

If they aren't  assigned, you need to assign following this documentation:

https://support.google.com/a/answer/1727173?hl=en#zippy=%2Cmanually-assign-and-remove-licenses-on-th....

[Over_SpA]

hi Jan, unfortunately, I don't have any active licenses and can't activate new ones. I am stuck with the fact that my old license has not been paid for 2 months and currently, although I have renewed the card, I cannot recover the old license and cannot subscribe to new ones.

[davehoney]

Good morning,

I understand how frustrating it is to have your services disabled, especially with valuable data at stake. Since you've updated your payment information and added credit to cover arrears, I recommend reaching out to support again through different channels like email, chat, or phone, as this might get you a quicker response. Checking community forums for similar issues can also provide helpful insights. If you still don’t hear back, consider escalating your ticket and emphasizing the urgency of your situation. Keeping a record of all communications can be useful if you need to push further. Actively pursuing these steps is likely better than waiting. Good luck!

4o mini