Is it possible to specify the sender for quarantined mail notification

[Egghead]

Is it possible to specify specific recipients for quarantined mail notifications? Don't send them all to the super administrator.
Because we have a spam team responsible for handling quarantined mail issues, not the super administrator, all notifications are sent to the super administrator, which will cause trouble.

For example, for hardware SPAM devices, you can assign spam administrators and authorized users to manage and approve these emails. This function should be added to the admin console in the future.

[icrew]

The way we handle this sort of thing here at UC Berkeley, not just on Google but most of the large services we run (Zoom, Box, etc.) is to have filters in place to forward the various alert emails that come in to the right places. So, for example, in our Zoom instance, we forward anything related to billing to the Google Group of folks that handle billing; anything else from zoom.com (which is generally new feature announcements, notes from our CSM, etc.) to the Google Group of our Zoom admins; and anything from anyone else to our front line service desk. It works quite well, and is far more flexible than Google trying to anticipate how you might want to divide up the messages by hardwiring something into the admin console. 

If you do still want to suggest this as a feature, please post it to the Feature Ideas section here (https://www.googlecloudcommunity.com/gc/Feature-Ideas/gh-p/workspace-ideas-group) so that it can be upvoted by others and possibly considered as a future feature enhancement.

If you are submitting a feature idea, be sure to explain the problem that you're trying to solve with the feature idea, not just the idea itself. For example, saying "when my users are trying to do 'A', they often get confused by the fact that the buttons to do 'X' and to do 'Y' look quite similar to each other, which leads to this unintended consequence" is far more likely to get fixed than a feature idea that just says "change the color of the button 'Y'".

Cheers,

Ian

[Egghead]

Hi  Ian

Thank you for your suggestion. At present, I have adopted such a method for the secondary spam management members to receive messages and manage them, but my ultimate goal is to cancel all quarantined email messages sent to the super administrator account, because They are not responsible for the management of spam. There are more than dozens of messages every day, which makes them very troubled.

[icrew]

You could set the filter to forward the message to the Spam team, skip the inbox, apply a label, and mark as read. Then your superadmin wouldn’t even see the messages unless they chose to go into that label. 
Hope that helps,

Ian

[ShubhiRastogi]

Hi, Is it possible to send the quarantine message to sender’s line manager and not to a specific group?

[icrew]

You could write an AppsScript to do that, yes, assuming that you have someplace where you have a record of who each person's line manager is. The short version would be something along the lines of:

1. Set up a filter similar to what was discussed to put the quarantine messages into a given label in the Superadmin's mailbox.
2. Set up an apps script with a periodic trigger
3. Have that apps script loop through all messages in that label
4. For each message, parse out the user who it pertains to from the message, and who their line manager is.
5. Forward the message to their line manager
6. Move the message to a different label in the superadmin mail, to mark it as complete.

We've written something vaguely similar for another purpose related to Zoom--it was a reasonably simple script, and has been largely reliable.

Hope that helps,

Ian