Is there a maximum number of text messages allowed to be sent?

[mpt]

I send text messages to my customers every day through google voice. Depending on the day, it may be only 50 and some days it may be in the hundreds. We never send spam, all messages are sent to real customers. Recently, my account was blocked and we were not allowed to send additional messages, we received this message in red lettering "Message not delivered. See Acceptable Use Policy". It appears that google thought we were sending spam. Does anyone know the maximum number of texts allowed to be sent each day, I would like to know so I can stay below that limit. This block affected my business for several days until it was lifted. 

[icrew]

I don't know exactly how Voice determines someone is a likely spammer, but it seems very likely (to me, at least) that it's similar to the ways in which they identify spammers for email. Check out https://workspace.google.com/blog/identity-and-security/an-overview-of-gmails-spam-filters for more about how they determine if emails are spam. (The short version is that it's a lot more complicated than just the number of messages....)

Hope that helps, at least a little,

Ian

[mpt]

Thank you for the response. We are a medical office and send reminder text messages for future appointments and to let people know they are approved to schedule with our office. We have had our account blocked a few times, we are trying to avoid this from continuing to happen in the future. 

[jasonswoo]

i'm in the same boat, small medical practice, following up with patients. what did you end up doing to fix this or use a workaround? thanks for your time

[arivera3406]

Never heard anything more about it. The only thing I did was post this
question, and it seemed to somehow make a difference. I don't have as much
trouble now.

[Palomio]

I have the same problem with my business, I have been using Google Voice for years but the other day my account was blocked because I sent too many texts and saw some company policies, I am trying to port the number to a business account but they won't let you, That is very ridiculou

[KevinApodaca]

As mention by Ian, its not that simple and most of this implementation information is stuff we would never want to make public, that is a shurefire way to help spammers circumvent our systems if they could simply say "oh the limit is X, i'll just spam until X-1 messages" 

[arivera3406]

I really need help with this issue as well.  I work for a school district that actually allows us a suite of Google products (Education/business account).  The issue is that Google Voice is not approved for use for minor students for our district.  BUT I work at an adult education program, and I need to contact current students and give bulk information, like class sign up information etc. (I may have found a work around for current students possibly).  However, I can't reach out to unregistered students (which could be last years' students).  

I have only ever used this account to contact students, which can be verified by looking through the years I have had this account, which started with COVID.  Is there any way for someone to link my personal gmail voice account with my district account to change the settings somehow to a education account?

[fiveringsokc]

We had used Google Voice for years and hadn't had an issue until we switched back to it a few weeks ago. Was there a recent update to the Acceptable Use Policy?

[siscojohn74]

Im having the same issues. After years of using voice to send reminder messages to my customers, now its blockig me. were you able to find a way to figure this out. Im very frutrated. I need it for work

[bill_pier3]

Google Voice Acceptable Use Policy 

[billybob2]

Yes we see GV acceptable policy all the time now but it doesn't apply.  I am sending personal texts to my friends and even my wife and it gets flagged. The only work around is to break up the text into a few rather than one.

[bill_pier3]

Have you looked to the Community forum?

Google Voice Help ~ Community: Blocked Text Messages as of February 10, 2025; Febuary 17th Update 

[billybob2]

Good question.  It stopped doing it, but I opened a ticket with Google.  To do a workaround until then I also broke up the text into small ones so just two sentences into 2 texts and the other workaround was to response through gmail rather than google voice.   Hope that helps.