Issues with Google Nonprofit Workspace

I am having frustration trying to set up my organization's Google Workspace. I am particularly stuck on creating admins for the nonprofit so that someone can log in to create our workspace. I need help and there is nothing that I have read (and I have been reading a lot of these "help" articles), but none have been specific enough to my issue.

Here's what is happening:

1. I log in to my gmail account that has the nonprofit registered. (It is a personal account, but it won't show me how to make it not a personal account no matter how I log in)

2. I go to the "Products" tab under my nonprofit log in and under where it says that my nonprofit is approved for Google Workspace I have tried both prompts of (1) signing in to the admin console, which it will not let me do because I don't have an admin account and it won't let me create one even though I am the administrator for the nonprofit who created the nonprofit's account, and (2) I have read all the resources for launching a Workspace, but everything I have tried pops up a 404 error message any time I go to start the 14 day free trial that then gives access to the nonprofit deal. 

What do I do? I am at a complete lost and totally frustrated by this. PLEASE HELP!

 

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