Menu items in Admin console not visible and impossible to contact Workspace support

[Peter_Z]

Hello, I have created a Google workspace about 2 months ago, and since about 1 month I can no longer see any menu items in the Admin console.

There is no option (for me) to create a support case via the Help Assistant pop-up window, but only a list of topics that are not relevant to the issue, and I also did not find anything helpful by searching for my specific issue via the 'Search for help' button in the Help Assistant window.

The Help Center article https://support.google.com/a/answer/1047213 shows a button 'GO THERE NOW' at step 6, but it is just bringing back to the Admin console.

Also, trying to access one of the not visible items in the Admin console directly, e.g. via the following link: https://admin.google.com/ac/billing/accounts

leads to a 403 error page stating that I did not have access to that document, even though I had access to that page in the past. Also, I have still been charged for the monthly fee last week.

Ten, when I click 'Create Support Case' in the Customer Care Portal at https://support.cloud.google.com/portal/cases, I get a message that I do not have permission to create support cases.

As far as I see, there is no way to create a support case for the issue that I am facing, and therefore I eventually decided to use the following form:

https://toolbox.googleapps.com/apps/recovery/form?visit_id=638169239982276704-3948680100&rd=1

which is available by clicking on a link after receiving the message that I did not have permission to create a support case. This eventually leads to another form (https://support.google.com/a/contact/recovery_form?product_name=UnuFlow&visit_id=638169239982276704-...) that however requires selecting from a defined set of issues (but none matching my issue), which I did anyway, just in order to get in contact with someone in the support team.

After some exchange the support team (Account recovery team) told me that I obviously can access the Admin console, and that my specific issue is not an issue that they are meant to provide support for, and recommended me to open a support case via the Help Assistant pop-up window or the above mentioned help center article...

Since these options are unfortunately not available for me, I decided to post a message here, in the hope to find some information that will help me to either solve the issue, or some alternative way to contact someone in the Workspace support team that can direct me to whoever can actually help.

Any suggestions are highly appreciated.