Migration service is failing

[Baptiste]

Hello,

I am a reseller and I manage gmail for a customer.

I want to start a migration of a user that has left the company, and I followed all the steps in the migration proces ( including the preparation, imap ) When I get to the authorize step, I can authorize the migration, but then I get a 403(forbidden). I dont know where things go wrong and the customer is not to happy the mails can not be migrated to another mail adres.

Please help

[MattDV]

Hi @Baptiste ,

Hope you're doing well! Did you have the opportunity to check Interpret Google Workspace Migrate error messages

As per the explanation of the article, for details about this error, point to the transaction and click More and then Transaction details.

Possible causes of this error are:

• A Google Workspace service (such as Gmail or Google Drive) isn't turned on. In the Google Admin console, turn on the service.
• You exceeded your daily API quota levels. Apply for a higher quota level in the Google Cloud console. Or, wait until the following day to proceed. Learn more
• You exceeded a shared drive limit (for example, you might have too many items in a shared drive or exceeded the limits for nested folders). For details, go to Shared drive limits.

In case that you couldn't find a solution for your message, you can try Contact support for Google Workspace Migrate issues

Regards