One user can't move files from My Drive to Share Drive

[arto_schneider]

Hi,
One user can't move any files or folders from My Drive to Shared Drive. And this user is Manager of the Shared Drive.
User can't move a newly created folder to Shared Drive.
We have cleared browser's cache and different browser with same result.

Any ideas how to fix this?

Arto

[ajojose33333344 · Accepted solution]

@arto_schneider  Like @newman  mentioned users can move individuals files to shared drives, but If you are trying to move folders, you need to  create a custom admin role with "Move any file or folder into shared drives " permission and assign it to the user to be able to move the folders:

For detailed step refer to the below articles:

Move folders into shared drives as an admin

Give admin permissions to a user so they can move folders

[newman]

The user shouldn't have the ability to move a folder, but they should be able to move an individual file.  does it happen to every shared drive and every file they try?

Have you tried removing the user and adding them back to the shared drive?

[ajojose33333344 · Accepted solution]

@arto_schneider  Like @newman  mentioned users can move individuals files to shared drives, but If you are trying to move folders, you need to  create a custom admin role with "Move any file or folder into shared drives " permission and assign it to the user to be able to move the folders:

For detailed step refer to the below articles:

Move folders into shared drives as an admin

Give admin permissions to a user so they can move folders

[icrew · Accepted solution]

Be aware, though, that there are some downsides to the admin role @ajojose33333344 mentioned, in that it overrides any permissions on sub-folders or files. In other words, if the user with that custom admin permission moves a folder that contains files or sub folders that they’ve been excluded from, those items will also move to the shared drive and become visible. 

Google is also running a beta of an end-user “move folders” feature. See https://workspaceupdates.googleblog.com/2023/01/new-beta-to-move-folders-from-my-drive-to-shared-dri... for details.

Cheers,

Ian

[Lyle_IT]

This is exactly what I am trying to accomplish. I want a user to be able to move files or folders from their 'My Drive' to a Share Drive with out giving them 'Manager' access. Unfortunately, the custom admin role I created isn't working. Can you outline what needs to be done to allow this? 

[arto_schneider]

Hi,
Did you select "Move any file or folder into shared drives"  under Drive & Docs > Settings in the Custom Admin Role?

[Lyle_IT]

Yes, I created a custom admin role and clicked the check box enabling 'Move any file or folder into shared drives'. I then added the user(s) to the role. Unfortunately, they are still unable to move files from My Drive into Shared Drive.

[saplinq]

Hi, did you find a solution? 

[Lyle_IT]

Unfortunately, this is still an issue. I believe we (an admin) just transferred the files in question in the beginning and then created a more relaxed directory where they could be managers. 🤔 😠

[arto_schneider]

Thanks for your replies.

I guess that I should assign a custom admin role. This beta is now closed and will no longer be accepting new applicants.