Phone verification number issues

[Fakhribraham198]

Hi

I'm trying to log into my Google Workspace admin account but I'm stuck at "We've detected unusual activity on the account that you're trying to access. To continue, please follow the instructions below."

When I try to put my phone number, I get an error "This phone number has already been used too many times for verification.". When I try to put a different phone number, I get an error "This phone number cannot be used for verification."

There is no way to contact support and my phone numbers are completely valid, It seems like it's a problem on Google side.

Any way to resolve this, it's a big issue for my business?

[Jan-Carlos]

Hello @Fakhribraham198

You probably already have a solution as this was 3 weeks ago.

But, if not you can use a feature on the admin console to skip this validation:

https://support.google.com/a/answer/12077697?hl=en

The validations will pop up every time that you do something considered suspicious to google.

But you can skip this validation for 10 minutes when you use this feature.

Hope it helps, 

Best Regards, 

Jan Carlos