Problem with Content manager from outside organization

[Former Community Member]

Hi,

Content manager from outside organization can't create files or folders on a shared drive.
This outside outside organization is a Google Workspace organization.

This user sees message "You don't have permission to edit <shared-drive-name>" when accessing the shared drive.

To duplicate this issue I created a new shared drive and share with this organization and there was the problem with this new drive as well. Persoanal Gmail accounts with Content Manager rights work normally.

We have many shared drives that are working perfectly with our other customers, partners and supplier. The sharing setting are exactly the same as the settings for those drives.

What prevents this organization from accessing shared drive normally?

Cheers,
Arto

[Jan-Carlos]

Hello!

This issue is happening on web and desktop version?

Could you send us a screenshot of your sharing configuration on admin console and that shared drive configuration?

[Former Community Member]

Hello,

The issue happening with Web (Chrome) and android app.

Sharing configuration of the Drive:

Sharing configuration on Admin Panel:

Personal Gmail accounts work fine as Content Managers. 

Arto

[Jan-Carlos]

Thanks for the info.

Sorry, but i forgot the drive creation configuration on admin console, could you send us that too?

[Jan-Carlos]

The same rules are applied to all OUs?

[Former Community Member]

Sorry,  what do you mean with "drive creation configuration on admin console"?

[Jan-Carlos]

My bad: "shared drive creation"

[Former Community Member]

Everything is ON under Shared drive creation.

[Jan-Carlos]

That strange...

Maybe he has more than one account logged in the browser.

did you asked him to try it in an anonymous tab?

[Former Community Member]

He tried it also in incognito session. Same behaviour.

[KAM]

@Former Community Member possibly you or their workspace has this setting? https://support.google.com/a/answer/6160020?hl=en -KAM

[KAM]

+100 to checking @Jan-Carlos idea.  User error on the person doing the work seems most likely from what you have described.  -KAM

[CloudGuardians · Accepted solution]

The problem is not with your domain, but with theirs. They must have sharing permissions set to not allow distributing content outside of the domain. And creating content in an external shared drive is a way to distribute content (or at least to greatly facilitate it).
Do they even see the options to create files/folders or is everything greyed out?

[Former Community Member]

I asked this organization to check their configuration.

[hoium]

Any update on this? I have 10+ employees experiencing this, and I can also reproduce it. 

For troubleshooting, we have tried:

• Logging out of the Ext and Back in
• Uninstalling and reinstalling the Zoom for Google Workspace Addon
• Removing Google Workspace from the Zoom Marketplace and re-adding it.