Solved: Problems completing set up of new google user due ... - Page 2

reggie · 02-18-2023 03:12 AM

Hi,

My organization has the 2FA enforced. There is a new user that has 2FA turned off, and it is preventing them from completing their initial sign in. From my admin console, i cannot turn it on for them. Is there a workaround to get them set up?

ajojose33333344

Hi @reggie ,

**How to resolve the issue now:

a) move the user to an ou where 2sv enforcement is disabled.

or

b) Generate a backup code for this user:

In the Admin console, go to Menu > Directory>Users.
Click the user you want in the list.
You see summary information about that user.Click Security.
Click 2-step verification.
verification is currently enforced for your organization.
Click Get Backup Verification Codes.
Copy one of the verification codes.
Send the backup code to the user in an IM or text message.
The user can sign in to their account using a password and the backup code.
Now they can enroll to 2sv methods and start using

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Problems completing set up of new google user due to enforcement of 2FA...