I have a problem with the activation of Google for NonProfits: first of all, if I click on the “https://www.google.com/nonprofits/account/u/0/orgs” page, I am presented with two associations (always the same one), one VERIFIED and the other NOT SUITABLE.
I already think this is a problem. However ...
Clicking (for the eligible one) on ACTIVATE PRODUCTS, and then START on ‘Google Workspace for non-profits’, I'm asked ‘First of all, does your non-profit organisation already use Google Workspace?’ and since I have an accont administrator already associated with the Workspace platform but without any active subscriptions, I click on ‘No, we don't use Google Workspace yet’ and I'm asked to enter the domain name to carry out the verifications but immediately the error ‘It was not possible to complete the activation of Google Workspace’ comes out.
I have tried several times to contact Google Workspace support but, following the steps outlined in the guide, I never get the option ‘I need assistance with another problem or on I still need help’ in the auto attendant menu.
In fact, I keep seeing the ‘search for more’ option over and over again ...
So I keep repeating the same steps over and over again without ever getting to the point where I can talk to an operator for help.
Can you help me please?
excuse me but I'm using a translator, so I hope the explanation is clear
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