Shared drive images don't work when workspace is not primary account.

[notfunnymatthew]

Shared drives have an issue where if your primary logged in Google account is not your workspace account their images don't load. Workspace attempts to pull the image path via accessing it through your default account which lacks the permissons to access. This means shared drive images don't load at all because the permission isn't there.

I've been able to find this forum post on the issue but not much else, this has been an issue for a while now so I'm wondering if anyone has a fix, workaround or knows when this will be fixed? Even just the option to have no image for consistency would be fine.

[Stephane_fr]

Hi

If you deal with multiple accounts the best is to use chrome profile and not use the multi signin from the web. This generate conflict when you try to open files or Google Apps.

Stéphane

[notfunnymatthew]

That's not a solution, it's a poor workaround. Not everyone uses chrome and this shouldn't be a bug anyway.

[Stephane_fr]

I'm ok with you but when you move to Worksapce,  recommended browser is Chrome and I'm sharing the best solution to work with multiple accounts in the same session. I used to have around 5+  accounts opened and never get any issue.

I have seen you opened a Google case best is to open one again and if you can escalate to a Google Sales it is a good option.

Stéphane

[vincenzooo]

I tried this, and it seems to make it work I need to make sure that any user access in the same way (using Chrome profiles). At this point it would just be better to remove the custom theme option.

[KAM]

@notfunnymatthew have you opened a case through your admin panel?  It sounds like a legit bug. -KAM

[notfunnymatthew]

I have yes. Google was investigating then closed the case.

[NickEngland]

I was going mad trying to work out why I couldn't get the shared drive theme to work. Thanks for this post! Swapping the order of my logged in accounts fixes it as a workaround.

[LanceLet1]

I can't get shared drive images to change despite being the owner/creator of them. How do you swap the order of logged in accounts to fix this?

[loundy_mark]

LanceLet1,

Once you put files into a Shared Drive, you are no longer the owner – the domain is the owner. You can only change files if you have permission to do so within that particular folder or Shared Drive. Talk to the Shared Drive Manager to see what your access level is.

[LanceLet1]

I am the manager and owner


Make it a great day,

*Lance LeTellier*

Founder & CEO


www.FoundFit.com

[elocWander]

This issue happens when you have multiple Google Account profiles active in Chrome. The only Google Account profile that will display the SHARED DRIVE icon is user /u/0/
I've found this solution works: SIGN OUT of all Google Account Profiles from any Google webpage eg google.com (not the actual Google Chrome profile itself) and then log back in to the Google Account Profile that is linked to that SHARED DRIVE. That will become user /u/0/. Then just sign back in to all your other Google Profiles in your preferred order and they will become users "/u/1/" "/u/2/" etc