Some help resources are unavailable in the new Google Postmaster Tools V2.

Some help resources are unavailable in the new Google Postmaster Tools V2. Specifically, the following issues were observed:

  1. When accessing the help link associated with the message "Needs work โ€” Use Feedback Loop to identify emails with spam reports and implement one-click unsubscribe on those messages", an error message appears: "We could not load help." Please refer to the attached screenshot ("sn1") for reference.

  2. Opening the same link in a new window results in a blank page. Please refer to the attached screenshot ("sn2") and the problematic link below:
    Help Link

Attachments:

  • Screenshot "sn1" showing the error message.
    sn1.jpg
  • Screenshot "sn2" showing the blank page issue.
    sn2.jpg

Please investigate and resolve this issue.

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1 ACCEPTED SOLUTION

Hey!

i'll flag this to the team ! in the meantime please click on the "Send feedback" button in the Help menu to report this as well. 

Thanks!

When you click on Feedback Loop -> "learn how to use the Feedback loop dashboard" you have to allow popups on the first go, after that the popup should launch


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