Hello everybody!
We are a language school that has contracted the Education Plus account and we are in the process of integrating Google Workspace.
We are having a lot of trouble getting our school's Google account on students' personal devices.
These are the incidents:
When students enter their emails, a work profile is installed on their android devices. Although many of the users have been able to access GC with their work account, other users have had problems and have not been able to access it.
In some of these devices, the message “An error has occurred while retrieving the information from the DF-DFERH-01 server” appears when we try to download GC from the work profile.
Some of the students who were able to get GC on their devices are having problems accessing Google Forms (only from Android tablets and mobiles), they cannot do the homework when it is sent in this format.
I suspect that it would be easier if we disabled the option to create a work profile on student devices from the administration console. However, I'm not sure if doing this would reduce school security and would delete every content students already have on those work accounts.
Has anyone had any similar issues before?
Thank you very much.
Jesús Sánchez
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