Superadmin - Password Reset

[zmaru]

Hello I need assistance to reset super admin password, currently still in active with a former IT officer in the organization I am assisting right now, can someone point me to the correct people for this.

[Penelope · Accepted solution]

I would suggest you reach out to the admin of the domain. When the domain was set up or during one of the process, the information at https://support.google.com/a/answer/9436964?hl=en should have been gone over which is allowing superadmins to recover their own accounts or not. The article over resetting the password of the admin (so this might work for superadmin but I actually don't know if it would or not): https://support.google.com/a/answer/33561?hl=en&ref_topic=4388358. If the actual admin is able to be contacted to assist the super admin, this is the article they can be given: https://support.google.com/a/answer/33319?hl=en&ref_topic=4388358 which is about resetting the user's password.