Takeout Download requests a login with old phone number

I'm a Google Workspace Admin; we have an employee who left the work.
In Google Admin I changed his phone number and recovery email with mine.

I'm able to login (and the form ask correctly to send text to MY phone) in:
- account home
- gmail
- drive
- takeout

In google Takeout I launch the preparation of the backup zip  file and after few minute a mail is coming in the Inbox

However, if I click on the Download Link and/or I click Download from Takeout homepage, a new login WITH THE OLD (of the fired employee) PHONE is coming out...
WHY ??

Even in the account>security there is mine phone, why he requests still the old??

I try to create the takeout directly in Drive or in OneBoxe, but also here before to start, he request a login with the wrong phone.

Thanks


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1 ACCEPTED SOLUTION

it was probabily a (bad) too long cache/timeout setting... after 4, 5 hours still requested the old phone

After 24 hours, all ok and I was able to download the takout file.

Thanks

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2 REPLIES 2

Perhaps the data export tool in the admin console would work better? Check out https://support.google.com/a/answer/14338836

Cheers,

Ian

it was probabily a (bad) too long cache/timeout setting... after 4, 5 hours still requested the old phone

After 24 hours, all ok and I was able to download the takout file.

Thanks

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