The admin did not activated two-step verification and now we have no access to the domain

We are Google Partners, and we have tried to contact Google by the regular ways or try to recover the access to the domains but none of them works:

- To call for suppor (it ask for the PIN which we do not have)

- To retrieve the access with this portal: Recuperación (googleapps.com) (but at the 2° step, where we have to try an automated recovery, it supose the system will take us back to the process of domain recovery, but it doesn't.)

- I looked up for more information but there is nothing useful.

 

 I can not believe the Google Support is so hard to find)

Please, anyone knows what can we do now?

 

Where can we have suppor to recover access to the account? 

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