There is not enough space on google drive error

[chicagolegal]

We have business standard (2TB per user) with 16 TB pooled storage (8 users).  Keep running into this error migrating data from the server to google drive.  The error shows "There is not enough space on Google Drive.  You need an additional xx.xGB to copy these files"  Google Drive, Space free 369GB, total size 933 GB.

Dashboard shows 696.27 GB of shared 16 TB used.   What am I missing?  User should have 2TB, and with no limits, should be able to exceed that up to the pooled storage, but it is way short.   Any ideas?

All of the answers / suggestions I keep finding, refer to buying more storage, or deleting files.   Obviously, there is plenty of space (also have made sure the trash is empty, so no issue there)  It seems like it is hitting a 1  Tb limit roughly, but no idea how to resolve this.

I've tried giving the user 4TB of storage,  no luck.  Also, have unlimited per user, no luck.  Help?

[chicagolegal]

I had thought that since user was set up for mirroring, not streaming,  the limit was for the local drive.  

Changed it to streaming and still have the error, I've opened a ticket

[ajojose33333344]

@chicagolegal Please let us know the solution for future reference once you have an update from the Google team.

[chicagolegal]

The solution from support is that your upload limit is the free space on the drive where the Local cached files directory is located.  So if there is 250GB free on the drive that is your maximum upload at one time. 

Uploading eats up that free space, so right now I show less than 1Gb free on my google drive desktop  (We have 16TB of data available, and drive is only showing about 750GB used (Not sure how long the data stays in the cache, but once it is freed up, I am assuming I can upload more, but it has been several hours since I uploaded all the data, and the cache is full)

You can't use a network drive as the cached folder, so any user that has more data on the server than free space on their local PC is not able to move all their data to drive in one shot.

Their other workaround suggestion was to use the browser to upload, which is not ideal when we are moving data from a server that we will stop using.

[ajojose33333344]

@chicagolegal Thank you for sharing the info.

[ajojose33333344]

I think you should create a google ticket here:

https://support.cloud.google.com/portal/u/4/cases

I have heard about this 1TB glitch but do not remember the exact fix.