Transfer Google Workspace from a reseller to Google

[Former Community Member]

Hi there,
one year ago I purchased a domain from a Google Workspace Reseller and I paid for a Google Workspace starter plan to have my gmail @mydomain for $36 for one year. This service is expiring on March 20 and this reseller is forcing me to renew and upgrading the service to an expensive Google Business Plan for $216/year.
Since I use this service just to have my gmail like name@mydomain.net  it's a very high price that I don't want to pay. I tried to ask to the reseller but he is not cooperating.
How can I transfer this domain to google in order to maintain my email and all the correspondence?
I tried to manage it via the administrator dashboard but I'm not able to solve the problem.
May someone help with this,
Thank you so much!

[Jan-Carlos]

Hello!

To go back to google's direct billing, you have to contact your reseller and ask to cancel the transfer token:

https://support.google.com/a/answer/7643791?hl=en&ref_topic=7643600&sjid=9747530839710096026-SA

[JaredKepAdm]

What happens if I've been with my reseller for a year and they respond like the email below that feels like a shake down:

Hi Jared,

I am so sorry to hear that - please let me know if there is anything we can do to maintain your partnership here at SADA.

Unfortunately, I do not have any way of directing you to a competitor to move away from SADA. 

However, I do want to reiterate that we are only able to maintain service until Friday 9/13, if you choose to remain with SADA I can assist with this further.

Thank you,

Sarah J

=====================================================

Hi Sarah,

Thank you for reaching out. We’d like to retain our Google Workspace subscription but no longer under SADA’s management. Could you provide guidance on how to transition the account directly to Google or another provider for future renewals?

We appreciate your help and look forward to your guidance on next steps.

Best regards,
Jared

[MagpiesMike]

Jared,

SADA should support this transfer to Google for you. If you continue to run into challenges, there are options to move your domain and data to a new Google Workspace subscription, allowing you to cancel your subscription with SADA. Note that you would need to have Super Admin rights to your Google Workspace account. Good luck with the conversations with SADA and follow back up on this thread if you need additional help.

Regards,

Mike