Trouble Restoring Deleted User in Google Workspace

[anjanaysaxena]

Hello Community,

I am having trouble with restoring a recently deleted user in Google Workspace. The user was deleted within the past 20 days, but every time I try to restore the account, I receive an error message saying, "Restore operation failed."

I have confirmed the following:

1. I have Super Admin access.
2. The user is not merely suspended; the account was indeed deleted.
3. There are no active users or aliases with the same username as the one I'm trying to restore.

I have tried restoring the account multiple times over the past few days, in different browsers, but the error persists.

Does anyone have any suggestions for how to resolve this issue? I would greatly appreciate any assistance.

Regards

Anjanay

[ajojose33333344]

@anjanaysaxena Do you have enough licenses?

You can check it under Billing > Subscriptions.

[erikgeerdink · Accepted solution]

I had a similar instance recently. It had to do with not enough licenses
being automatically applied to the OU I was restoring the user into. In my
case CI Premium was suspended and auto assigned. Adjusting the licensing
settings fixed the issue. --

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ERIK GEERDINK

Associate Manager, Workspace

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