As it stands now, Google Voice has great potential, but there are so many basic features missing it is completely unusable for lots of SMBs.
- Cannot call out from "Main Line"
- Cannot receive or send text messages from "Main Line"
- No shared contact lists
- All "departments" require their own line instead of being able to call out from the "Main Line"
As a consumer, I only want one number to call a business, not several. I also want to be able to text that business when I can not or do not want to talk.
As a business owner, I want my team calling out from one, recognizable phone number. I want our customers to be able to text us with questions... and I NEED my team to be see a shared contact list with history, etc.
I really hope Google Voice gets these basic features soon... It would be hard to beat in the Workspace suite.
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