Hello, I have been having the roughest time with Google Workspace Individual and customer care/tech support. Because of this, I wanted to see if anyone had experienced the same and had come to a resolution.
Over the last month, my email has consistently been blocked from sending emails for 24 hours at a time after attempting to send a mail merge. The limit for sending emails under a workspace account is 1500. The mail merge has always been within the range of 200 - 500 so well within the limit.
This is the message that comes up in the bounce-back email 'You have reached a limit for sending mail. Your message was not sent.'
I've been talking to a manager in the customer service team for two weeks now. The hours they keep are on an American time zone so emails come through to me between 4-11pm my time. I often only receive one email over the 24 hours, reply instantly and then won't receive anything else until the next day.
Furthermore when I follow the advice I am blocked out of my account again and unable to reply even to the manager for another 24 hours, it's so frustrating.
Last night at 11pm I received a message from the manager 'we believe that the mail merge itself may be miscounting the number of emails that you are sending. To test this theory, we would like you to try waiting for 24 hours before using the mail merge again.' - This is literally the problem I've been raising for the last 2 weeks with no change.
This is affecting business, moral, metal health, has anyone been through anything similar and is able to offer any support, guidance or new approach I would be so incredibly grateful.
(We have deactivated hubspot and mailtrack and any other third party apps that may be having an effect to)
I hope to hear from someone, thank you.
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