I'm helping this client that is a LEGACY FREE EDITION G-SUITE. They do not know who their "admin" was or is. Cannot find any information and I believe it is one of the 5 current users which have been utilized for at least 5 years with google.
The Domain is paid for by the client in Go Daddy. The credentials are known.
One of the users needs to change their password but cannot because the "admin" needs to grant access.
The account which we suspect is or was the admin account displays both a Google workpace account and Personal google account when trying to log in. Trying to contact Google Workspace support, we have to upgrade to Google Workspace which is when we get into the loop. We want to pay for Workspace but don't have access to the admin account from the LEGACY FREE EDITION G-SUITE account and this user doesn't have the permission.
Need help.
Thank you,
Kay (through the client's account)
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