google workspace business starter - remove or stop auto license on OU

[thanson]

Hello,

I have the google workspace business starter - and about to switch from Flex to Annual plan.

We had the settings so that adding a new user, would not assign a google gmail license , I would have to go in and add it directly. This made it possible to have an account with no chargeable licenses. It is used for authentication and 2fa for other systems. We keep these in separate Organizational Units (OU).

I'm not sure how it changed, but now all the OU's are inheriting the gmail license and it cannot be turned off on the individual account.

If I go to change it, I get a message about changing for ALL OU's.

I can only get to settings for everyone - On or Off

Turning Off for Everyone will be devastating.

this is what is Showing

Service Status for all organizational units

ON for some : Service is enabled only for specific groups or organizational units

ON for everyone : Service is enabled for all users in your organization

Always ON : Service can’t be turned off by administrators

OFF : Service is disabled for all users in your organization

Is it not possible to have the no gmail accounts anymore ?

This will be a big increase in our license costs for licenses we will not use.

Any help on this would be appreciated.

[ajojose33333344]

@thanson "We had the settings so that adding a new user, would not assign a google gmail license , I would have to go in and add it directly."

Turning off for all won't remove the license from user accounts.

It just turns off the auto license assignment such that whenever you create a new user a license won't be automatically assigned.

So turning off for everyone is what you actually need.

Go to Billing > License settings and next to Google workspace choose OFF.

You can also select OU and turn it off, in that case when you are creating a user to whom you don't want to assign a  license you can create them in that ou where automatic licensing is turned off

[thanson]

@ajojose33333344    Thanks, 

this is what I am seeing. 

how license is set

the above is the license setting, which says it is OFF 

new user added, no gmail when logged in

when I try to add the gmail license

I try to add on the gmail license and get to this screen 

this is the next prompt

when I drill in, it is for the global setting , not for the individual user 

[ajojose33333344]

@thanson  No,No.no don't do that that is to turn on/off the Gmail application.

The first screenshot is correct.

I think for that particular user there is no valid license that supports gmail maybe.

Can you contact the support team from your admin id, i think you could use a person's help on a google meet:

https://support.cloud.google.com/portal/cases

You can also dm me if you want i can also help you on meet.

[ajojose33333344]

@thanson Ok, so I was able to reproduce the issue.

The thing is that you are going to the user id and then to the apps.

But why you are seeing Gmail as turned off is because there is no valid license that supports Gmail assigned to this user.

For that first you needs to go to the user > then to the License setting and then assign a valid google workspace license.

[thanson · Accepted solution]

assign license

Ugh - was having a brain lapse, this is where the license is assigned, and it shows the orice for picking it. 

Thanks for the help, i think I have it now. 

[ajojose33333344]

@thanson I agree, this, as well as the one which I have mentioned, can be used👍