toolbox.googleapps.com/apps/checkmx always say cry...

jl-orq · 03-06-2025 12:00 AM

After a loss of DNS entry, I had to reconfigure the MX, DKIM, SPF, and other fields for Google Workspace.

To date, incoming and outgoing e-mail is working, but I'm still getting errors on my domain according to the Toolbox.

I saw that another user had the same errors as me on his domain:

Is the toolbox reliable or out of date?

jl-orq

After numerous checks on several domains that use Google Workspace, I can confirm with certainty that the tool doesn't work.

I'm using MX servers before 2023, so maybe it only checks new ones.

Still, the MX tool is not reliable.

jl-orq

Ok,

But e-mails work when the console says they don't.

So here I am saying that the console doesn't work.

Is this related to the fact that Google Workspace was implemented before 2023? In the doc, it's apparently a special case.

Before that, the values weren't the same.

It's a pity that no one at Google took the time to provide feedback...

KAM

@jl-orq just a preface that this is a forum of fellow workspace admins. You'll want to open a support ticket to get official Google responses.

When you saw "the console", can you be more specific what console? What error or message are you getting?

Regards,

KAM

bill_pier3

Use one of these instead.

toolbox.googleapps.com/apps/checkmx always say crytical error