toolbox.googleapps.com/apps/checkmx is it reporting wrong status?

[hwlau]

We have subscribed to Google Workspace yesterday and setup all necessary DNS records.

We are curious why the check MX function (as shown in the URL) always returns some issues while we already able to receive emails from anyone?

https://toolbox.googleapps.com/apps/checkmx/check?domain=ciysys.com&dkim_selector=

The issues detected with the check MX option:

Here's the screenshot of in Gmail \ Setup in the Google Admin.

Is there any other things we configured wrongly?

Appreciate any help and suggestions.

[icrew]

Check out https://support.google.com/a/answer/140038 for various troubleshooting steps. Based on what you've said, my bet is it's the issue in step 1. 

Hope that helps,

Ian

[hwlau]

Hi Ian,

Let me try to run the check MX after 72 hours. See if it works.

Thanks & regards,
HW Lau

[SajithMohan · Accepted solution]

Also, please make sure the Gmail app is enabled on Google Workspace Admin and added all the necessary DNS records such as MX, SPF, DKIM etc.

Here's a detailed guide on how to activate Gmail and add necessary records:
https://support.google.com/a/answer/140034?hl=en

Hope this helps,

Sajith

[hwlau]

Hi Sajith,

Yes. I have enabled the Gmail app and am able to send and receive emails
without any issue.

Thanks & regards,
HW Lau

[SajithMohan]

Awesome. Did you added the DNS records? Are you able to send and receive emails now?

[hwlau]

Yes. I'm able to send and receive email without any issue. Thanks for your help.