Request for Assistance with Google Workspace Promotion Code Registration Error

[energymining]

Hello,

I have a question regarding the Google Workspace promotion code.

I was selected for GCP and received a promotion code for Workspace Business Plus.

However, during the sign-up process, I can only see the "Business Standard" option, and when I enter the promotion code there, it says "Invalid promotion code."

The email with the promotion code states, "Important: Be sure to enter your promotion code at this step. You can’t enter it later." This makes it too risky to attempt changing the plan after proceeding with the free process.

Please help me resolve this issue.

[Carolina-A]

Dear @energymining,

If you haven’t already, please reach out to us through our contact page so we can review the status of your promotion codes and check the codes assigned to your referral link.

Feel free to share your unique referral link here in this thread, and we’ll keep an eye out for your message.

Looking forward to helping you get the promotion codes and set up your referral successfully.

Best regards,
Carolina

[sekhar_moses]

Hi Ms. Carolina @Carolina-A, 

I came across your profile a few minutes ago. I posted a request in this forum a few minutes ago. We are trying to get in touch with the Caribbean Region / Latin American Region Google Workspace Staff. 

Will you please help me in this regard? Thank you.

Regards,

Sekhar Moses Mallampati

Director, Software Services & Educational Technology Applications (SSETA)
A unit of the Tactical Online Services (TOS) - (URL Removed by Staff)
University of Guyana - Our National University
(PII Removed by Staff)

Guyana, South America

[Carolina-A]

Dear @sekhar_moses,

Thank you for reaching out! Could you please clarify a bit more about the specific support or information you are looking for regarding the Google Workspace staff in the Caribbean and Latin American regions? This will help me direct you to the right resources or team.

Looking forward to your reply!

Best regards,

[energymining]

Hello, @Carolina-A 

I have left a question on the contact page you mentioned, but I have not received any response for about a week.

Was my inquiry received?

Please check.

Thank you.

[Carolina-A]

Hi @energymining, 

Sorry for the delay in having the support team getting back to you.

Could you please share your unique referral link so that I can find your inquiry in the support system?

Thank you

[energymining]

Hello, @Carolina-A 

Below is the link I received.

Link: https://workspace.google.com/signup/businessstarter/welcome

Original email content starts below -------->

Thanks for your interest in Google Workspace! To redeem your offer, please follow the steps below:

Sign up for Google Workspace Business Plus.
During the signup process, look out for Billing Setup.
On the billing setup screen, look for the Promotion code box. Paste your coupon code in the box.
Important: Be sure to enter your promotion code at this step. You can’t enter it later.

[PROMOTION CODE]

You can use Google Workspace Business Plus for free for 12 months with this offer. Note that up to 300 users can be on Business Plus. Starting from the moment you finish inputting billing information, all users will receive a free Business Plus subscription.

If you have issues signing up for a Google Workspace account, refer to this article. For issues with your Google Workspace account, contact Google Workspace support. If you have questions about this offer or the code, respond to this email.

Sincerely,
The Google for Startups: Cloud Program team

<----------- End of original email content

[Carolina-A]

Hi @energymining,

It sounds like you received a promotional email from Google Cloud to start a Google Workspace Business Starter account. (Please note this is the Google Workspace Referral Program, and we aren’t directly connected to that particular offer or the promotion codes included and we don't offer Business Plus promotion codes.)

If you’re interested in signing up for the Business Plus plan, you can try using this link: https://workspace.google.com/business/signup/welcome

Please make sure that the promotion code you enter is for the correct plan: Business Plus. (There is also a chance that the promotion code is linked to a specific country or region) If the link above doesn’t work, check the email you received for any support page links or visit the Google Workspace support site to find more information. This may help you connect with the right support team to request a new promotion code. 

Let me know if there is anything else I can help you with

Carolina

[energymining]

First of all, thank you for your response, @Carolina-A 

We already have a promotional code for Business Plus.

The issue is that when we access the provided link, it automatically redirects to Business Standard.

Even with the Business Plus code, we are unable to enter it, which is the problem.

My question is about [how to apply the Business Plus promotional code].

With the existing link, we cannot select Business Plus.

In that case:

1. Is there another link we should use?
2. Should we subscribe to Business Standard first and then upgrade to Business Plus?
3. Or is there something wrong with the way we are approaching this?

It seems to be one of these three scenarios.

Please help us apply the Business Plus promotional code.

Thank you.

[EaseLearnAI]

what did you do ultimately? i am having the exact same problem-

1. Is there another link we should use?
2. Should we subscribe to Business Standard first and then upgrade to Business Plus?
3. Or is there something wrong with the way we are approaching this?

[Carolina-A]

Hi @EaseLearnAI,

Thanks for reaching out. Based on the previous exchange in this thread, it sounds like you might be experiencing the same issue reported earlier, which often stems from an email offer originating from the Google for Startups: Cloud Program team. These specific emails sometimes contained conflicting information (e.g., a Business Plus code/instructions but a link pointing to Business Starter/Standard).

1. Could you please confirm if this matches your situation – did your offer come from the Google for Startups: Cloud Program?

   • If YES: Thank you for confirming. As this offer originates from a different team, the best approach (as discussed earlier in the thread) is to reply directly to the original email you received from the Google for Startups team. Explain the problem clearly – that the provided sign-up link doesn't match the Business Plus plan mentioned in their offer and code – and ask them to provide the correct sign-up link. They are best equipped to resolve issues with their specific promotional communications. 

2. If NO: If your situation is different and relates to the Google Workspace Referral Program (where you refer others to earn rewards), could you please share the unique referral link you received in your program Welcome email? Sharing your referral link helps us locate any support inquiries you may have submitted to our team and allows us to review issues specific to your Referral Program account.

Please let us know which of these situations applies so we can provide the best possible guidance.