Workspace Administrator Access and Startup Promo Issue

[mrdanielamadi]

Hello everyone,

I have a promo code for Google Workspace but I am stuck at the checkout page when signing up. I used the promo code the first time but was required to click on the Trial button which led to adding a payment card but finally stuck and could not access my Workspace dashboard. 

We were approved for Google Cloud for Startup before the Google Workspace promo code was issued.

I reached out to support but have been in a loop of recycling response that does not solved the Workspace administrator access issue.  Currently the promo code says invalid when I try to signup again as I was advised to use a different email from the domain.

What is the best way to navigate this and gain access to my Google Workspace administrator account?

[Jakkapob]

คุณลองเข้าไปสร้างโปรไฟล์การซำระเงินที่กูเกิล ลองดูนะ
จากนั้นเมื่อบัญชีการชำระเงินที่กูเกิลเสร็จแล้ว จะรับรหัสยื่นยันตัวตน

Jakkapob Pengjantha

[Carolina-A · Accepted solution]

Hi @mrdanielamadi,

We're sorry to hear you had trouble applying your promotion code during sign-up.

What to do next: Please contact our support team. They can help look into what can be done at this point.

A quick heads-up: Please be aware that some promotions are not available in all countries (like the United States, for example). Our support team will be able to confirm this for you.

For more details, here is a link to our Promotion Code Redemption Guide

Select the country the domain is located in, and find the link with details with the  "Account sign-up
process" For example this is the link to the document for the United States.

But feel free to reach out to the support team, so they can at least help linking the promotion code and referral back to your referral link.

[mrdanielamadi]

Thank you Carolina-A for your response. The issue is now resolved.