Re: reCAPTCHA V3 logs not generated

itdservices · 10-16-2024 07:32 AM

Hello,

I’m currently using reCAPTCHA v3 on a website, and I’ve noticed a couple of issues.

1. Logs are not being generated for any reCAPTCHA events, even though it’s implemented correctly and CAPTCHA is functioning in some cases.

2. Occasionally, I’m seeing a 500 error from reCAPTCHA, and at other times, it returns a timeout error.

Has anyone else encountered similar issues? Could this be due to misconfiguration on my end, or could it be related to reCAPTCHA service availability? I’d appreciate any insights or advice on troubleshooting this.

Thanks in advance!

Regards,

Ten

amitair

Hi!

What do you mean "logs aren't created". Do you have "platform logs" enabled and they aren't being written to, or you mean in the Google Cloud console you don't see any information in the reCAPTCHA dashboard?

Thanks!

Amitai

itdservices

Hi Amitai,

Thanks for getting back. I meant logs specific to reCAPTCHA Enterprise. I do see scores and traffic insights in reCAPTCHA dashboard, but when I click on Logs tab or View Logs for individual insights, I don't see anything. We have some issues going on with reCAPTCHA v3 failure and was hoping to see details in the logs after we upgraded to Enterprise license. What could I be possibly missing and be able to see details around these failures?

Thank you

Ten

faube

Refer to this documentation to enable platform logs for reCAPTCHA:

http://cloud/recaptcha/docs/platform-logging

itdservices

Hi,

Platform logs is already enabled, at the same we upgraded to Enterprise license. Do I need to make any changes to the code or the API? We followed the steps found here - https://developers.google.com/recaptcha/docs/v3.

Thanks!

faube

Are you using the Recaptcha Enterprise API to create assessments as documented here?

http://cloud/recaptcha/docs/create-assessment-website

Platform logs only apply to the reCAPTCHA Enterprise API, not to the API described at https://developers.google.com/recaptcha/docs/verify

itdservices

That's probably what is missing. I am going to give it a try.

Thanks!

Jackie22

In my Google Cloud console I don't see any information in the reCAPTCHA dashboard. Do you know how to resolve this?