The problem is that we can't buy storage even if we wanted to. I used to buy storage regularly. Now I can't add it when needed.

Yep that doesn’t work, i tried it a couple of weeks ago. I’ve been having to ask some users to backup and delete stuff. The users that have existing paid storage seem to have been grandfathered in to that plan. Hoping in the future we can buy extra s...

You are saying that we can no longer buy extra storage for individual accounts but instead need to upgrade the entire organization?