When this happened to us it was because the person who set it up did not finish and we didn't have an admin email address to login to but the EIN was already claimed by that unfinished account set up. For some reason no one knew what we were talking ...

I tried this and I'm still stuck. I used a new email and passcode, it wouldn't take an email that wasn't gmail. I can't find anyone to help me in real time. I've been on hold with google on the phone for more than an hour and I think they intend to l...