CX - Can only select 1 language and 1 voice?

[sunsear]

In the DialogFlow CX agent settings, I can only select 1 voice, the Default 1. At the same time, the GCP supports many Dutch voices. Have I configured something wrong here?

CX  settings:

GCP Dutch voices:

[xavidop · Accepted solution]

Not natively, but you can do that by integrating the TTS on your webhook and returning an audio file at anytime: https://stackoverflow.com/questions/65186184/how-to-send-audio-back-from-dialogflow-cx-webhook

[sunsear]

I don't really understand @xavidop . Why is there a screen to configure the language and voice, if I can never change them?

[xavidop]

so to use multiple voices what you can do is disable the CX voice integration and at any time you want to say anything to the user, call a webhook that does the TTS with the voices you want depending on the use case/scenario using TTS APIs

[sunsear]

Oké, that makes sense and is helpful. Thanks. I was of course hoping for more configurability on the part of IVR.

I am still confused why CX has a screen to choose the voice while it only offers 1 option. Is there a reason for this screen?