Changing AI generated Text

[Yannick_SG]

Hello,

when the grounding for an answer from the Data store is very low, the Bot always sends a text message and a custom payload:

He always says, in different variations, that the user should check out a link.

For one,  is the custom payload not visible for the user, so it's confusing to read that you should check out a link, but then no link is visible.

Also I want the Bot to just say, that he doesn't know the answer. In the agent settings, I have the following activated:

And this is the custom payload for one of the answers:

{
  "richContent": [
    [
      {
        "type": "match_citations",
        "citations": [
          {
            "title": "Wie viel kostet das Breezy Gerät?",
            "actionLink": "",
            "subtitle": "Das Gerät kostet €1.649,00. Die Lieferung ist kostenlos in Deutschland und Österreich!\n\n<b><a href=\"https://neuro-shop.net/products/breezy\" target=\"_blank\">Jetzt bestellen!</a></b>"
          },
          {
            "actionLink": "https://storage.cloud.google.com/neowakedach/support/enaera/unstrukturiert/enaera info.pdf#page=3",
            "subtitle": "Was immer im menschlichen Körper geschieht, benötigt Energie, die der Körper in seinen Organen bzw. deren Zellen erzeugt.",
            "title": "enaera info"
          }
        ]
      }
    ]
  ]
}

The second actionLink leads to my storage, which I didn't made public, so maybe that is the reason, why the custom payload is not visible?

[xavidop]

Hi!

Your configuration seems good to me, you just need to test it in the dialogflow messenger integration. on the simulator you will never see the buttons.

Best,

Xavi

[Yannick_SG]

Hi Xavi,

thanks for your quick reply again!

You were right, I can see it now and I also know where the settings for the reply is, it's in the Agent responses setting for the Data store "Data store response options".

The issue is, that it doesn't accept 0 as value and also shares a link to the protected data sources, which lead you to the Google Login mask.

Test - Google Chrome - 22 November 2023 (loom.com)

Could that be a bug? 

[xavidop]

you will need to set the buckets public so you do not have the google login page

[Yannick_SG]

That is not, what is bothering me - more so that it generates an automatic response and sends a link I can't deactivate, when it should go to a "no-match" event. That is why I already set the grounding higher.

[xavidop]

I just tested on my side, and I think that is a bug. This feature is too new. I would suggest opening a support ticket.

[Yannick_SG · Accepted solution]

Will do, yes. How I solved the issue for now, I send every Data Store - generated answer to a Cloud function, which checks if it contains the word "link" and if yes, produces a fallback question. Just a workaround, but works well so far.

[xavidop]

thats a good workaround!