Hi Team,
I have a CX agent which is connected to a Conversation App(which is linked to a data store -> cloud storage, where I have a csv file). This CSV file has 60+ FAQs and its in the correct format (question, answer). Assume, below is my csv file(GenAI FAQ.csv) and its been referenced as a structured csv in data store.
question,answer
What is GenAI?,Generative Artificial Intelligence refers to AI systems that have the ability to generate new content using techniques like neural networks and machine learning.
How does GenAI work?,GenAI works by training models on large datasets and learning the underlying patterns and structures within the data. These models can then generate new content by extrapolating from the learned patterns.
I need guidance on below scenarios:
1) In later stage, If I want to update the question or answer for an already existing FAQ #1(what is GenAI), what is the suggested way to do?
2) Is there any automated way for importing data in data store. Like If I upload any new FAQs in the storage bucket, Data store should automatically import and train?
3) I'm not sure this exist, but still checking. Is there a way to delete/remove an existing incorrect document from data store?
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