About Vinoth1097

Vinoth1097 · 08-01-2024

Hi Team,I have a usecase where I'm looking for our community help. Here's the scenario:I have 2 different flows [Default Start Flow] and [Anything Else] flow.In the Default start flow > start page > routes, i have 3 intent based routes (small_talk.in...

Vinoth1097 · 05-14-2024

Hi Team,I have a CX agent which asks series of questions(like 10) to the user which are of yes/no type. At the end of the conversation, we are trying to show a conversation summary to the user. Currently im utilizing Generators to create a summarizat...

Vinoth1097 · 04-23-2024

Hi Team,In my cx agent, i have few intents like (speakToAgent, confirm.yes, confirm.no). In one of the page, we have entry fulfillement as (was i helpful?). Here i have these 3 intents as route transitions. User might say any of these three. As a fal...

Vinoth1097 · 04-13-2024

Hi Team,I was trying the find the exact schema structure for data store responses. I have a data store that's been configured with FAQ and unstructured documents. By default, in the agent responses, we get "$request.knowledge.answers[0]". I logged th...

Vinoth1097 · 03-27-2024

Hi Team,I'm using CX v3beta1 detect intent api call. In the return response from CX, I dont find "currentFlow - displayName" within queryResult object[documentation]. At the same time, i've enabled Cloud Logging for my agent. While analyzing the resp...

Vinoth1097 · 08-22-2024

Thanks @cassandramae 

Vinoth1097 · 04-25-2024

Does this suggested confidence score applies to both nlu type?

Vinoth1097 · 04-24-2024

@xavidop , one general question. when its suggested to select Standard nlu and when to have Advanced Nlu. And what’s the minimum confidence score and max confidence score we should stick to?

Vinoth1097 · 04-24-2024

confidence score of 0.7 works best. For 0.8, nlu matching is too strict. For instance, there's an utterance "connect to agent". If user says "can you immediately connect me with an agent" -> this utterance falls to no-match for 0.8 confidence score. ...

Vinoth1097 · 04-24-2024

Sure @xavidop will try that. If we set the score to 0.8, wont the utterance matching be too strict.

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