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I have an app which takes in complain and request.
I want an automation to assign these complains or request base on the department that will resolve it and assign to the personnel on duty. below are the tables.
how do I go about it please?
BELOW IS THE TABLE I WANT AS OUTPUT, (auto assign the task base on user complain/request)
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Sorry for answering that late.
I built an app to get exactly your point I realized I was missing the complaint/department matching part.
I built this:
and I set these settings:
Eventually, I got this (small record of the result):
https://share.zight.com/BluqeJoj
