Add Shortcut error when trying to add app icon to the homescreen on a Samsung TAB S7+

[Nieko]

I have a number of tablets in the field that I use for data collection and they are all currently the Samsung TAB S6. Each tablet has a variety of different apps pinned as shortcuts to the home screen depending on the station/environment that tablet is in
Recently, I decided to upgrade a couple tables to the newer Samsung Tab S7+ and I’m running across an issue when trying to pin application shortcut icons to the homescreen. The error that is generated is:

Attempt to invoke virtual method ‘int android.graphics.Bitmap.getWidth()’ on a null object reference

I’m curious if anyone else has come across this issue and if there is a simple fix that I’m not seeing.

Thanks,
-Nieko

[Steve]

Please contact support@appsheet.com for help with this.

[Nieko · Accepted solution]

FYI, just to follow up on this issue and for others that might run across this problem.

Problem - Application Icon was being saved as a .SVG file format.

Solution - Converted the .SVG icon to .PNG

Thanks,
-Nieko

[SKETCHwade]

My image is a .jpg so I’m not sure what to check now?

This has occured on two seperate android devices. One is an Oppo phone the other a Samsung galaxy s7.

I’ve got this app on ~30 other employees phones with no issues.

[SKETCHwade]

Even though the image was a .jpg it does seem to require a .png file.

This is the first section of the file linked for the icon:
“https://www.appsheet.com:443/fsimage.png?appid=”
.png makes me think it’s only expecting a .png file.

It does seem to work now but one device is having further and I believe completely seperate issues.