All my apps and database just disappeared

[murphy-321]

I woke up this morning and all my apps (years of work) have been wiped with zero trace including databases.

Done security checks, checked my audit logs in workspace admin console and no security breach anywhere I can visibly see. Have multi facto authentication on all my accounts and devices. No one else has access except for me.

Anyone else encountered this disaster before?

[DmitryRiegle · Accepted solution]

Hello,

Your apps should still be safe. Could you confirm that you're getting redirected from www.appsheet.com to eu.appsheet.com? There was a misconfiguration in AppSheet today that affected some users causing this redirect, should be resolved as of a few minutes ago.

[murphy-321]

Thanks for your response Dmitry. Yes, it was redirecting but to an error page. I just checked after chatting with the support team and got them all back. 

Appreciate it.

[DmitryRiegle]

Thank you for confirming, and sorry about the incident occurring in the first place. To help us with the investigation, could you confirm that your workspace data location setting (https://support.google.com/a/answer/14310028) is set to EU?

[murphy-321]

I checked, and yes it is set to Europe (where I'm located).

[DmitryRiegle]

Thank you!

[Jonas1307]

To assist with the investigation: I experienced the same issue. All my apps disappeared, and users couldn't access the apps I had created. The errors everyone received revolved around an "invalid Google account."

"Operation: App sync

Message: Error:User '488.....' does not have a valid 'google' account for data source 'google' ExceptionHandlerFramework."