Android Mobile App Not Displaying Data

[Tom_Stevens]

I have a couple of users who are reporting that apps are not displaying data. The app loads without errors but will not display information. For example:

What it currently looks like	What it should look like

- The app works correctly on other devices, including identical phones

- The the user has no account restrictions & no changes have been made to the app since it last worked correctly for him

- We have tried rebooting the phone, both "Restart" and power down then power up.

- We have tried re-syncing the app

- We have tried logging the user out of the app and then logging them back in.

I'm at a loss. Anyone else have any tips or tricks?