Apps blocked due to double user count

[fdmsaraiva]

I have two prototype apps blocked, supplier-724607 and lastmilearchive-724607, because allegedly supplier-724607 went over the limit of 10 users. Thing is, I don’t think it did.

This is the user activity log, where 4 email addresses, marked in colors, are being counted twice:

This happened because I authenticated both via Google and via Dropbox with those emails, and Appsheet is counting the end-users of my app not as unique emails, but as unique email-authproviders.

I can understand if for technical constraints the core Appsheet backend needs to treat unique email-authproviders as different users, but as far as the end-users of customer apps go, they should be counted only as unique emails because:

1. What you add to your App’s user list are emails
2. Issues with a default authentication provider may require the app creator to provide a fallback authentication provider to the same users

Could you unblock these apps please?

Also, please consider counting end-users of customer apps as unique emails.