Appsheet unable to recognize file

[debajyoti]

When I created this action it was working correctly. But for the last thirty days, it is not working. always receive this error message. the pdf file is in the folder "Files" but AppSheet did not recognize the file.

'/appsheet/data/FactoryStatusReport-1001110040/Files/143.pdf' not found
Probable cause: N/A
Path: Root
Result: FAILURE
Message: N/A
Details

I already contacted AppSheet support 1month ago. did not receive any solution to this issue.

[Rob_Just]

Hello,

Can you DM me the email address you created the ticket to AppSheet Support with? I'll see that it is responded to. I apologize for the lack of response.

Thanks,
Rob

[Craig_Clancy1]

Hi Rob, What options do devs/users have other than Support when there are issues that need urgent attention? I have also experienced a month wait with no resolution in the past. I currently have 2 issues floating in support somewhere with a low level of confidence that they will be looked at. One is supposedly with engineering from 20th July (URGENT) and another is 'currently being looked into' nearly 2 weeks ago!! 

Is this going to be standard support response times going forward?

[Rob_Just]

We are aware of and currently addressing the quality and response time issues. In the coming months, changes to our support process will be implemented that should address these concerns. I apologize for the delays you have experienced. Can you please DM me the email address you have created the tickets with? I'll see that they are addressed.

[debajyoti]

Can you please reply to me ????

[Rob_Just]

Sorry for the delay, I have replied via DM and looking into this issue now.

[debajyoti]

How funny. Appsheet appointed a learner for support to solve client issues. I have been facing the problem for the last 2 and half months. No one solved my problem. I will exit from AppSheet as soon as the plan expires. And Mr. Rob I think you should replace Mr Kamil with me as I can support the client better than him.

[debajyoti]

I have also experienced a month of waiting for support with no resolution. First I was told that my google drive has an issue on 11th July and then I asked him to tell me about the solution. He told me that he forwarded the problem to his senior on the 19th of July. No one replies to me till date.

[SkrOYC]

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@debajyoti wrote:

Appsheet appointed a learner for support to solve client issues

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Well, this is basically the same for most of the new AppSheet team including backend, sales and support.
It's expected since Google bought AppSheet around 2 years ago. Also consider that they are not necessarily AppSheet creators

[debajyoti]

At least the support team should have basic knowledge about Appsheet plans. which are included and which are not. And they should respond to client messages as well. I really like AppSheet but did not expect inattention support from AppSheet.

[SkrOYC]

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@debajyoti wrote:

did not expect inattention support from AppSheet.

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Neither did I, but here I am.

BTW:  AppSheet support via email just on Core? - Google Cloud Community

[debajyoti]

Hello. could you please solve my problem? i don't know why pdf file failure to open.

[SkrOYC · Accepted solution]

Use relative path, not absolute.
Check where your worksheet is and where the default app folder is, start from there.

Display images and documents - AppSheet Help

[debajyoti]

Thank you very much. You know you should be on the Appsheet support team. Appsheet support team members couldn't solve it for the last two months.