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Automation Bot Fails to Process <<Start>> Expression in PDF Template

Posted a week ago
Diego04
New Member
Reply posted on --/--/---- --:-- AM

Hello, I have an Automation Bot that is triggered by new rows in my 'Reportes' table. The bot has a step to create a PDF from a Google Docs template.

The bot runs successfully according to the Audit History, but the generated PDF body is always empty because the <<Start>> expression is not being processed. The PDF only shows data from the parent 'Reportes' row.

We have already debugged and verified the following:

  • The data structure in Google Sheets is correct.

  • The Ref relationships, Keys, and Labels are correct.

  • We have completely revoked and re-granted all account permissions, including Google Drive access.

  • We have tried multiple <<Start>> formulas, including SELECT() with a DATE() condition, and also a direct reference to a Virtual Column [ArticulosDelReporte].

  • The virtual column [ArticulosDelReporte] correctly shows a list of IDs when displayed in the app's detail view.

This seems to be a platform bug. My App ID is 3e5ef532-2ca9-45f4-a3e5-f24d82e14e0e.

My template <<Start>> expression is currently: <<Start: [ArticulosDelReporte]>>

Please advise. Thank you.

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