Barcode reading issue

Hi, as part of a work order app we are using barcode scanning to pull parts to add to a work order. We are using code 39 barcodes. In the app, we have a service ticket table with a parts used column that’s referencing a parts spreadsheet. I’ve set all pertinent columns to be scannable and I’ve set the “product barcode” column in the parts sheet as the key column. I’ve verified the output of the barcode is correctly entered into each spreadsheet row using a standalone barcode scanner to output directly to the spreadsheet cell. Once everything is updated, the mobile phone scanner spits out “The scan result didn’t match any known entries.” Any ideas? Thanks in advance for the assistance!

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