Bot wont trigger if google sheets is updated manually

I have a google form for “IT Service Requests” that when a new record is created via the form, I want my appsheet to trigger a “send chat message”.

I have zero issues if I fill out the form via the app but I want to avoid having user use the app to fill out the form. I want the form to be google form or any external form but the bot doesnt seem to trigger if google sheets is updated on the backend. 

I also have installed “Appsheets Events” and my sheet is set to ON.

Appsheets will update with the form submissions but my bot does not trigger. 

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