Can't submit support ticket

[1minManager]

Submitted a support ticket by email and got this instant reply -

Hi,

Thank you for contacting us at support@appsheet.com. We no longer directly accept requests via email. Instead, if you use the support form below, your request gets rapidly routed to the best available person on our team and we can track it to ensure we address the issue completely.

https://www.appsheet.com/support/contact

We look forward to hearing from you. Thanks

- the Google AppSheet team

So filled in the form and got:

Can someone mesage support for me. Can’t really post the issue here as I need to share a template file