Cannot create shortcut on Tablet

Hello,

Normally I run my install link of my app, this automatically creates a shortcut on the home screen of the device. Recently something has changed and on a lot of devices seemingly all lately I have received this error:
Attempt to invoke virtual method ‘int android.graphics.Bitmap.getWidth()’ on a null object reference

I have looked in the community only to find one post with the answer being convert the image from its format to a .png.
This worked fine in one of my apps but I am currently trying to deal with it working with a big customer. I am not marked as the owner of the app in this case only an editor. Only the author can change the app icon. The author would give me authorisation to do this but is on holidays.
I understand this bug has a simple fix but really it needs to be dealt with.

Is anyone else running into this? Theres only one post which makes me think its not common.

Thank you

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The icons need to be a .PNG even though sometimes a .JPG works

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