We have an app that has been in use without issues for the past 4 to 5 months, with no recent changes. Over the last few days I have been getting error notifications every 5-10 minutes for a specific user who was trying to enter some data. The error I'm seeing in the audit log is "Unable to update row in table 'xxx'. → Invalid request provided to AppSheet database". I should mention that I can perform the same actions without any issue.
While trying to troubleshoot this, I realized that the errors were either coming at specific intervals (exactly 10 minutes apart to the second), or in the middle of the night when no one was using the app. This led me down a path of investigating sync issues. The user did say he sees the "red exclamation in a circle" symbol by the sync button, so I asked him to delete and reinstall the app on his iPhone, re-login, etc. but this did not resolve the issue. The iPhone seems to have re-constituted his queued update history and is trying to communicate with the server again.
Has anyone experienced or had to resolve a similar situation? I am concerned that this is one of our few "pilot trial users" and he is frustrated to the point of recommending that we abort using the app (and Appsheet).
LinkedIn
Twitter
