Delayed syncing/Related List Updating

Hi, 

Having an issue/bug with an app. 

The process is as follows. I have created an order and I can add product to it by clicking on the 'Add' action in the related list. 

I can add product details and Qty. 

This then leaves me with a list of the items currently in my order. 

However, users are noticing that the list is not updating as it should. So once I add the item via the form and return to the order the item is not there. In some cases I have to hit the sync action multiple times to see the new item. 

For example I have a list of 6 related items but only 5 are available to see 

Sarah_Keown_0-1709632960089.png

I have to sync multiple times to see the actual list content or hit View to see the list (I have my inline count set quite high to make sure that all items should be viewed in the previous screen). 

Sarah_Keown_1-1709633006584.png

Sarah_Keown_2-1709633071432.png

I have tried to enable a force sync each time the user adds a new product but it often doesn't work and its an annoyance to most users. 

Its becoming a more regular issue of products appearing and disappearing, users don't have visbility as to whether items are included. 

Can anyone advise as to why this is happening? 

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